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Good day! I went to Russia. I withdraw cash? What is the limit? What you need to do for using the card outside the United States? Thank you!
Elena, North Conway
October 20, 2014 01:33:00 PM
In reply to Elena, North Conway
Welcome to TD Helps, Elena and thank you for visiting us today. We're happy to provide you with information for your trip to Russia.
Your Visa Debit Card is convenient, secure and rewarding- so you can shop and bank with confidence. You can use your debit card at millions of locations that accept VISA across the globe.
When traveling, you can make an ATM withdrawal from any machine that displays the VISA or PLUS logo. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your debit card out of the country. If you are unable to find an ATM that is compatible with the TD Bank Debit Card, it may be used to obtain a VISA Cash Advance.
To avoid any interruptions to your TD Debit Card usage, we request that you place a travel notification on your account. You can do so by calling our Customer Service Line 24/7 at 856-751-9000 or call collect from a landline at (215)-569-0518.
If you are enrolled in Online Banking, another option would be to send a secured message using www.tdbank.com and request the travel notifications be added to your account. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. Also, please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc .
We also want to make sure you're aware your TD Debit Card has a daily limit placed on it for you security. For information on your daily limit amounts, please take a look at our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ (Pages 39 & 40).
If you are expecting to spend more than what is permitted on your daily limit, we can offer a couple of options on how to request an increase. You can call us directly at our Customer Service Line and after account verification, one of our Customer Service Representatives would be happy to assist you with this request.
You can also send us a written request via fax. You can send the fax to out Fulfillment Team at 856-533-1138 and please include the following information:
• Subject: Limit Increase • Account Number • Debit/ATM Card Number • Your Name • Contact Telephone Number • Amount of increase or decrease • Indicate - Visa, POS, ATM • Your Signature
Please note, limit increases are temporary and the transaction must be completed the same day of the limit increase is granted. If you are interested in a permanent limit increase or decrease, you must visit your local TD Store location to make the request.
If you have any questions while you are traveling internationally, feel free to call Customer Service for support.
Hope you have a great time in Russia, Elena and take care!
Colleen B, Mount Laurel
October 20, 2014 04:19:10 PM