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Why did I get charged a $15.00 maintenance fee on my checking account?
December 9, 2014 06:30:39 PM
In reply to Rahana, Brooklyn
Thank you for joining us on TD Helps, Rahana. We'd be happy to review maintenance fees with you.
The monthly maintenance fee is assessed anytime your account balance falls below your daily minimum balance during your statement period. The fee will show on up on the last day of your statement cycle.
From your inquiry, it sounds like you may have a Convenience Checking Account. For more information on our TD Convenience Checking, we invite you to take a look here: http://bit.ly/18IVtY0. If this is not the account type you have and are unsure of what you have, it will be listed on your paper statements. If you do not have a paper statement handy, that's okay. You may view this information via your Online Banking.
If you have not enrolled yet, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, your TD Bank ATM/Visa Debit Card, your account number, and your e-mail address. If you do not have a debit or ATM card, or if you need any assistance enrolling please call 888-751-9000 to speak with one of our Banking Specialists available 24/7.
Once you've successfully enrolled and have logged on, please select the "Accounts" tab and select "Statements." Another window should open with your statement images where you can view your account type.
If you have any further questions or concerns, please feel free to contact by using the number listed above for assistance. After account verification, our Specialists would be more than happy to review your account with you. Or if you prefer, you can stop by any TD Bank location during lobby hours. Please visit: http://bit.ly/TDStores to find a location near you.
We hope this helps, Rahana and have a good night.
Megan K, Mount Laurel
December 9, 2014 06:31:38 PM