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Received my card but when trying to activate it I am asked for a pin that I cannot seem to find anywhere-or info on how to get it- in the information my card was sent with.
February 10, 2015 06:28:27 AM
6 people recommended this |
In reply to d, burlington
Thanks for writing in to us, D! Sorry to hear about any confusion with your PIN but we'll be happy to clear this up for you.
We see that you're reaching out to us from Burlington and would like to confirm that you've reached TD Bank here in the U.S. – if you're one of our Cross-Border Customers residing in Canada, then you'll receive two separate mailings if you requested a TD Bank Visa Debit Card when you opened your account. The first will contain your new debit card used to access your TD Bank account. You will then receive a separate mailing with a temporary PIN in it approximately 1-2 business days later; this is mailed separately for security of your account. Once you have both pieces, you can call 1-866-392-9952 24/7 to activate your new debit card by phone. Using the full card number and the temporary PIN from the second mailing, you can activate the card and then setup a new PIN to use for making purchases or using the ATM machine. If you have any issues, you can press "0" at any time to be immediately transferred to a live Banking Specialist for assistance.
If you're not a Cross-Border Customer, then once you receive your new TD Visa Debit Card, enclosed with it should be the following 24/7 phone number for activation: 1-888-553-4122. During the activation process, you'll need to enter your entire card number, your Social Security number, and then will be asked to select the PIN that you'd like to use for your card. Kindly note that TD Bank does not separately mail any PIN for our U.S. Customers who have a Social Security number on file with us.
If you have trouble with activating your card, don't worry. You may call us in the U.S. 24/7 at 1-888-751-9000 or visit a TD Bank Store during lobby hours. Whichever you choose, our Representatives will be happy to help you with the activation process. For lobby hours to locations near you please visit http://bit.ly/TDStores.
Just in case you meant to contact our partners at TD Canada Trust, and you received a new Visa Debit Card to access your Canadian bank account, we found this information that you may find helpful: http://bit.ly/1yqiyLv. Our friends Sharif & Sonia provided some information that should help with activating your TDCT card. If you need any further assistance, please feel free to submit your question through their TD Helps page or reach them by phone at 1-866-222-3456, also available 24/7.
We hope this will help, D! Best of luck and have a terrific day.
LiShu R, Mount Laurel
February 10, 2015 06:33:26 AM
i dont know to ac tivate my debit card , make a number?
November 25, 2017 08:37:21 AM
In reply to adrian, okc
Thanks for joining in on the conversation today, Adrian!
We're sorry to hear that you're having trouble activating your debit card; however, we're happy to announce that the information our friend Li provided above is still accurate! Because of this, we'd like to recommend that you review her response, and in the event that you run into any trouble, or have any questions, we're here to help!
Our Banking Specialists can be reached by simply dialing 1-888-751-9000, and for your convenience, are available to help 24 hours a day, 7 days a week.
Similarly, if you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Thanks again for stopping by today, Adrian!
Have an amazing weekend!
Brittany M, Mount Laurel
November 25, 2017 08:37:38 AM
1 person recommended this