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stolen and TD bank says it takes 90 days to recover the money.It has been over 90 days and she insists that TD bank is at fault for not returning her money to her account.Just trying to get the truth.Kathy What is the procedure and time frame for an investigation on a fraudulent check? My tenant is a customer and says the check she wrote was stolen and TD bank says it takes 90 days to recover the money.It has been over 90 days and she insists that TD bank is at fault for not returning her money to her account.Just trying to get the truth.
December 21, 2017 07:16:04 AM
Saving & Managing Your Money
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In reply to Kathy, Tallahassee
We appreciate your visit today, Kathy!
We apologize for your recent circumstances in regard to a fraudulent check.
Your tenant and yourself my visit any local TD Bank Store to inquire about this check and the refund further. You may check out: http://go.td.com/1f9DSJR to find locations and lobby hours near you.
Your tenant also has the option of contacting our Banking Specialists 24/7 at 888-751-9000, and they will be happy to review her account in further detail.
Please note that we'd like to assist you through TD Helps directly; however we do not have access to your personal/account information as TD Helps is considered an unsecured site.
We look forward to speaking with your tenant, so we can get this resolved for you.
Have a nice day, Kathy.
Alara B, Mount Laurel
December 21, 2017 07:16:19 AM