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What kind reporting protocol or paperwork is involved? Thank you!
August 25, 2015 06:38:51 PM
1 person recommended this |
In reply to B, Montclair
We're glad you've reached out to us and sorry to hear about any fraudulent transactions on your account. We'll be happy to point you in the right direction.
Since you wrote that you have had unauthorized activity occur on your debit card, TD Bank should be able to file a claim on your behalf. We'd like to reassure you that we're here to safeguard your funds and assist you in the event that fraud occurs.
We encourage you to call one of our knowledgeable Banking Specialists about the charge, who are available 24/7 at 888-751-9000. At that time, they'll be able to review the unauthorized activity which occurred, and file the appropriate type of dispute for you. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Please see http://bit.ly/TDStores to locate your closest Store and hours they're available.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status, as we're unable to file a dispute until then.
Best of luck regarding this, and let us know about any questions. Take care.
Justin B, Mount Laurel
August 25, 2015 06:39:28 PM
1 person recommended this