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I saw on my credit record that TDB sent me to collections, but I have NO information about any debt. I need to talk to someone on the Recovery department for closed accounts and they said to call 800-354-9769 ext 4044. How can I get in touch with this department?
JP, Jersey City
June 7, 2017 01:29:11 PM
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In reply to JP, Jersey City
Thanks for coming to TD Helps today for your answers, JP.
We understand your frustration with attempting to reach our Recovery Department, and we sincerely apologize for any inconvenience this may have caused you. Please note that in order to get in touch with our Collections and Recovery Department, you will not need to enter an extension at this time. If you need to speak with a Recovery Specialist regarding a closed personal account, you may connect directly at 800-354-9769. Specialists are available Monday through Thursday 8:00 AM – 7:00 PM, and Friday 8:00 AM – 6:00 PM.
However, if you are looking to connect with a Specialist regarding a personal loan that may have been charged off, you may dial 800-742-2651. The Recovery Department for loans may be reached Monday through Friday from 8:00 AM to 9:00 PM, as well as Saturday from 8:00 AM to 5:00 PM.
We hope this information was helpful, JP. Please let us know if we can answer any additional questions for you, and we hope you have a great day.
Customer Service Team, Mount Laurel
June 7, 2017 01:30:11 PM