Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Hello! I'm trying to connect a third party app to my TD Bank account. The TD Bank's authorization screen is asking for details, and one if the security questions is: "In which of the following states did you open your bank account?" Now I know for a fact that I opened it in Manhattan, New York City. So that must be "Metro NYC" area. However, I don't know what to enter it exactly, because the instructions don't say which acronym to use for my area. It only says "For Metro DC area enter MDC". But it doesn't say what to enter for "Metro NYC" area. Is it "MNYC", or is it "MNY", or something else?
Timo, New York City
September 20, 2017 10:45:49 AM
In reply to Timo, New York City
Welcome to TD Helps, Timo!
We're sorry to hear that you're having trouble entering your information into a third party app, and we'd like to take a moment to apologize as we'd be unable to confirm what information may be needed at this time.
As we do not work directly with any third party applications, we recommend that you connect with them directly for further assistance with what information you may need to enter. We apologize again for any inconvenience.
However, if you would like to confirm that your account was in fact opened in the Metro NYC area, you're welcome to connect with us directly, and we'll be happy to assist you with verifying this information. You may first connect with a Banking Specialist, 24/7, by dialing 1-888-751-9000, or you may also connect with a Customer Service Representative at your local TD Store location. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We're sorry we couldn't further assist you today, Timo, but we hope you enjoy the rest of your day!
Brittany M, Mount Laurel
September 20, 2017 10:46:37 AM