Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I am in China and my card is with me, but my card was to withdraw money $156 from ATM in CA, 26th November. what is wrong with my card? It is not my fault. Now I am hurry with the money, I am looking forward to your reply
December 20, 2014 10:41:11 PM
In reply to sida, stowe
Hello Sida and thanks for writing to us on TD Helps. We're sorry to hear of any troubles you are having with your card especially while traveling overseas and would be happy to help point you in the right direction for help.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call us 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you. When you are calling from China, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518 if you are able to gain access to a land line phone.
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If this is regarding a TD Visa Credit Card, you may contact our Credit Card Specialists while you're outside the United States 24/7 by dialing 706-644-3266.
If we can assist you again, please feel free to write to us anytime! We hope this helps and safe travels!
Justin B, Mount Laurel
December 20, 2014 10:44:18 PM