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I need a fax number in order to resolve an issue with a merchant.
October 24, 2014 03:35:47 PM
12 people recommended this |
In reply to Stephen, Hawthorne
Good afternoon, Stephen and thanks for visiting us at TD Helps today! We'd be more than happy to help you.
From your description it sounds like you'd like to obtain a Merchant Release of funds that may be on hold. To get a merchant release, the vendor you're dealing with may fax a letter to us on their letterhead. The pending charge must still be active on your account and not have been collected by the company. We'll be able to release these items and return the funds to your available balance when we receive their fax.
They'll need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
-Date of authorization
-Your full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold to be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process or to make sure the charge can still be released, we'd recommend contacting one of our Customer Service Representatives at 888-751-9000, who are available 24/7 to assist you. If you're attempting to resolve another issue with the merchant, we'd also suggest giving us a call so we can best assist you.
We hope this is the information you were looking for, Stephen and thanks again for stopping in! Have a great day.
Megan K, Mount Laurel
October 24, 2014 03:36:40 PM
1 person recommended this