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Yesterday I sent a request for a replacement card for the debit card I lost and reported on Aug 15, in Prague. Then I remembered not including my account number in the request so tried to open your email request form again. Because I could not recall which of many pets's namesx I had given as a security question, I failed three times in that question and had my request blocked. I need that card AS SOON AS POSSIBLE and asked that it be EXPEDITED, but I believe all that has now been blocked. WHAT CAN I DO NOW to expedite an expedited sendiong of a replacement debit card.
Benjamin, Cheshire CT (until Sept 14 in Prague, Czech Republic)
August 25, 2017 04:12:26 PM
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In reply to Benjamin, Cheshire CT (until Sept 14 in Prague, Czech Republic)
Hi Benjamin. Thanks for writing in to us today.
We're available by phone 24 hours a day, 7 days a week at 888-751-9000. As you've mentioned you're currently outside of the country, you may have difficulty calling an 888 number. If this is the case, please use country code 011 and call 856-751-9000 or you can call us collect with operator assistance from a land line at 215-569-0518.
We should be able to quickly unlock your online banking and help with your debit card request. If necessary we can reset your security questions as well. The responses to your security questions are case sensitive to how they were originally set up, which may be what has caused some difficulty.
We hope to hear from you soon, Benjamin. Enjoy your time in Prague!
Candice A, Mount Laurel
August 25, 2017 04:13:13 PM