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August 2, 2015 08:28:54 AM
In reply to tejindra, queens
Welcome to TD Helps, Tejindra. We are happy to assist you with your question today.
If you are having difficulties with your online security question, we recommend that you contact our Banking Team 24/7 at 1-888-751-9000. After one of our Specialists completes account verification, they’ll be able to assist you in gaining access to your Online Banking in no time.
If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2. We're also glad to share a few tips to help you with remembering your security questions:
-Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
-Avoiding abbreviations in your answer, like "NYC." instead of "New York City ".
-Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw.
You may also visit your local TD Bank Store during lobby hours, where a Customer Service Representative will be able to help you. Please check here http://bit.ly/TDStores for TD Store locations and hours near you.
It was a pleasure assisting you Tejindra. Take care!
Alara B, Mount Laurel
August 2, 2015 08:32:48 AM