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I was recently charged $15 for not having enough money in my account. What is the reasoning behind charging me $15? Do you have any type of account without this charge?
August 28, 2016 11:25:23 AM
In reply to Steve, Brooklyn
Great question Steve, we'll be sure to point you in the right direction today. We apologize for any confusion about a maintenance fee on your account.
For some of our accounts, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If your account falls below the required minimum balance, the maintenance fee would be assessed on the last day of the statement cycle. Please keep in mind that the minimum must be met on each day in order for the account to qualify for the fee waiver.
At this time, the minimum daily balance requirement for TD Convenience Checking account to avoid the maintenance fee is $100.00. Please note; the minimum daily balance requirement is subject to change. You can review the requirements for this account in better detail right here: https://go.td.com/18IVtY0. Kindly note that the required balance must be met each day and an average balance would not qualify the account for a waiver of the fee.
Please take a look here https://go.td.com/29HKKlx to review the current Checking Accounts that we offer.
To discuss this in better detail with you so that you can avoid fees, please get in touch with one of our Specialists. We can double check for you that this is the type of account you have, and tell you more about this. You can reach us 24/7 at 888-751-9000, or you can stop in to any of our Stores listed here: http://go.td.com/1f9DSJR.
Thanks for writing in, Steve and please take care.
Alara B, Mount Laurel
August 28, 2016 11:25:57 AM