Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
my account was locked for security reasons, and I want to unlock it and what verify information TD Bank need to unlock my account?
May 13, 2015 09:25:26 AM
1 person recommended this |
In reply to Giorgi, philadelphia
It's great to have you here on TD Helps, Giorgi.
We're sorry to hear you are locked out of your Online Banking and are more than happy to help.
When your Online Banking is locked, we ask that you either contact us via phone 24/7 at 888-751-9000 or visit a TD Store. After account verification we will have your Online Banking unlocked in no time! For a listing of TD locations please check out: http://bit.ly/TDStores.
If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
Once you're able to log back in, you can change the answers to your security questions at any time by clicking on the "Customer Service" tab.
A few tips to consider that may help you with remembering your security questions include:
-Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
-Avoiding abbreviations in your answer, like " LBI." instead of " Long Beach Island ".
-Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw.
Let us know if you have more questions and take care.
Brian M., Mount Laurel
May 13, 2015 09:26:00 AM