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October 25, 2017 02:54:31 PM
In reply to Donna, Gloucester
Good afternoon, Donna.
We appreciate you coming to TD Helps for assistance today.
It sounds as though you may be having trouble answering one of the security questions you set for your Online Banking. If this is the case, we'd first like to apologize for any inconvenience it may be causing you, and assure you that we're here to help.
While we would like to directly assist you with your security questions, please understand that TD Helps is not considered a secure forum of contact. Because of this, unfortunately, we are unable to access your personal or account information. However, we'll be more than happy to help you get connected with someone who can!
Our Banking Specialists are always here to help, 24/7, and can be reached by simply dialing 1-888-751-9000. After verification, one of our Specialists will be more than happy to review your account with you, and can ever reset your security questions so you won't have this issue again in the future.
If you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We apologize again that we were unable to assist you today, Donna, but we look forward to hearing from you soon.
Have a great rest of your day!
Brittany M, Mount Laurel
October 25, 2017 02:54:49 PM