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March 22, 2015 05:44:32 PM
In reply to Narin, Lynn
Hi Narin, welcome to TD Helps. Let's get started on your question!
There a few options available for you to check your account balance. Your first option is to enroll for Online Banking by using the Self-Service feature. To start the enrollment process, you will need your TD Bank ATM/Debit Card, your account number, email address, and your Social Security number. Please click here: http://bit.ly/1lU2qfY to visit the "Online Banking Sign Up" Page and start your enrollment. Please select Personal from the drop down box and select "Submit." First, you'll have to accept the Online Banking Agreement. Then we'll ask you to enter your personal information (Name, Social Security number, account number, etc.) and finally, you will have to set up three security questions. After those three steps are completed, you will have immediate access to your account(s) online.
You may also check your balance and so much more by having access to your TD Bank Mobile App after you have enrolled with TD Bank Online Banking. Feel free to visit: http://bit.ly/1hOPk1H for more information to send yourself the quick link to download the TD Bank Mobile App. Please know that in order to use the Mobile App, you'll have to first register yourself an Online Profile through the full website as detailed above.
If you do not have an ATM/Visa Debit card, or if you run into any problems, please reach out to our dedicated Banking Specialists directly at 888-751-9000. They are available 24/7 and are willing to assist you with creating an online profile immediately after account authentication. You may also visit us during lobby hours at any TD Bank Store location for further assistance. For a list of hours and locations, please take a look here: http://bit.ly/1f9DSJR. Once you have successfully enrolled, you will have immediate access to your account.
Another option to check your balance is to contact our automated system, also known as the Interactive Voice Response (IVR), by dialing 800-YES-2000 (800-937-2000). You will need either your account number (which can be found on your statements or at the bottom of your checks), or your ATM/Debit card number. If this is the first time you're using the IVR system, you will be prompted to enter your account number or your TD Bank VISA Debit Card number and then you will be asked to confirm the last 4 digits of your Social Security number. After entering your SSN upon first use, the system will ask you to create a unique 4 digit Phone Code to use for future access through the IVR system. This Phone Code is independent of the PIN# associated with your VISA Debit Card. Some tips to remember when creating this Phone Code:
- Create something unique that will be hard for others to guess
- Choose numbers that you can remember, but do not easily relate back to you (i.e. birthdates, addresses, phone numbers, etc.)
- You should not continue to use the last 4 digits of your SSN
- We recommend *not* using the same code as your Debit Card PIN Number to prevent unauthorized access
You can find some more information about our IVR system along with a chart of the menu options here: http://bit.ly/1kjSBmQ.
Once you verify your account through the IVR system, you will be able to retrieve your account information including your balance, or, if you would like to speak to a Representative, feel free to press "0" at any time to be connected with one of our Banking Specialists directly.
Another way to confirm your balance if you have a TD ATM/Visa Debit card with your checking account is to stop by any ATM to check your balance. Please note, if you visit a non-TD Bank ATM, there may be fees applied, and for more information, please take a look here: http://bit.ly/1cTejgt.
Please know that we are unable to provide your account balance directly as TD Helps is considered an unsecured forum and we do not have access to your personal information to best assist. If the above options are not available to you, you're always more than welcome to connect with us live 24/7 at 888-751-9000 and any Specialist would be happy to confirm your account balance!
Thanks for stopping by Narin, have a great day!
Cameron P, Mount Laurel
March 22, 2015 05:45:42 PM