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November 28, 2014 12:53:58 PM
In reply to VIRGINIA, COLUMBIA
Hi Virginia, thanks for connecting with us this morning at TD Helps. We're glad you came here to ask this question.
If you're refinancing your loan or paying it off through another institution, and the payoff request is being sent by a third party, then please have them fax the request to: 207-755-4245. The request must be made on their letterhead and must also be accompanied with a signed consent form with you authorizing us to release the information to the third party. Please both print and sign your name for confirmation on the release form. We will respond and fax back with the information within 24 hours of receiving the request.
Please don't forget to include a cover sheet with your name and Loan # so that your request can be processed immediately. And, if you have any further questions, please don't hesitate to contact a Financial Solutions Group Specialist 24/7 at 800-937-5020.
If you're looking for a payoff letter for your own records, please reach out to a Specialist by phone so that we can provide you the payoff information live. We can also mail you a quote for your records if you'd like.
We hope this helps Virginia. And have a great Holiday! Take Care!
LiShu R, Mount Laurel
November 28, 2014 12:54:53 PM