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February 10, 2015 05:43:17 PM
In reply to Iesha, Jacksonville
Thank you for joining us on TD Helps, Iesha! We'd be happy to help clarify our ATM withdrawal limits.
We'd like to inform you that for the protection of your TD Bank account, your TD Debit Card has daily limits in place. For more information on your daily limit amounts, please take a look here http://bit.ly/1kb17UQ at our Personal Deposit Account Agreement (pages 39-40).
If you are expecting to spend or withdrawal more than what is permitted on your daily limit, we do have a few options available to increase the daily limits. You can call us directly 24/7 at 888-751-9000 and after account verification; one of our dedicated Customer Service Representatives can request the increase for you.
You can also send us a written request via fax. You can send the fax to our Fulfillment Team at 856-533-1138, and please include the following information:
Subject: Limit Increase
Debit/ATM Card Number
Contact Telephone Number
Amount of increase or decrease
Indicate - Visa, POS, ATM
Another option for you would be to send us a secure message via your Online Banking. Once you're logged in to www.tdbank.com, please click on the "Customer Service" tab and then select "Send a Message" located under the "Message Center" section. Your request will be completed within 24 hours.
If you have not enrolled for Online Banking, you can do so anytime by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit Card. If you run into any problems while enrolling, please call us 24/7 at 888-751-9000 to speak with our Banking Specialists.
You may also visit your local TD Bank during lobby hours for assistance. Please visit: http://bit.ly/TDStores for a TD Bank location near you.
Please note that the limit increases are only valid for one calendar day and will return to the original amount after this time passes. If your request is received after 6:00PM, the increase will remain in effect for one additional calendar day.
If this is in regards to a Business Account, you can send us a secure message, fax us, or visit a local TD Store for further assistance.
If you would like a permanent limit increase, we ask that you visit any TD Store during lobby hours to make this request.
We hope this helps, Iesha, and have a great night.
Justin B, Mount Laurel
February 10, 2015 05:52:02 PM