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I have a checking account in your bank. I have do some inquiry on TD's ATM yesterday. I find there are so called NONTD ATM FEE and BAL INQ FEE. Would you please tell me why the ATM charge me those money when I used a TD debit card on a TD ATM?
April 13, 2016 07:35:29 AM
In reply to Rui, Glassboro
We're sorry to hear that you've been recently assessed an ATM fee, Rui. We'd be glad to review them with you.
Each ATM withdrawal, transfer and, balance inquiry made by a TD Customer at an ATM not owned by TD may be subject to a $3.00 fee, which is charged by TD Bank the same day the transaction is made. The owner of the machine or network may assess a fee at the time of your transaction, including a fee for balance inquiries, in addition to any fees assessed by TD Bank.
We'd like to take this opportunity to let you know that we offer some accounts in which non-TD Bank ATM fees would be waive and we may reimburse you for fees charged by the owner of the non-TD Bank ATM at the end of each statement. Please look here, http://bit.ly/1cTejgt for fee information and the types of accounts needed to avoid a non-TD ATM fee.
Please know that TD Helps is considered an unsecured forum and we do not have access to your account/personal information. If you would like to review your account with a Specialist, feel free to reach out to us directly 24/7 at 888-751-9000 or by visiting any TD Store. To take a look at TD Stores and their hours please visit http://bit.ly/TDStores.
If you are enrolled in Online Banking, you are also able to connect with a Specialist via secure message. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this helps, Rui and have a good day.
Megan K, Mount Laurel
April 13, 2016 07:35:45 AM