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Barbara, Cherry Hill
January 26, 2015 07:24:58 PM
In reply to Barbara, Cherry Hill
Thanks for writing in and sorry to hear you've encountered some difficulties online, Barbara. We'll certainly provide you some suggestions for you here.
We'd first like to let you know that if you enter either your User Name or Password incorrectly during the log in process here: http://bit.ly/1eaISlq, you'll be directed to a page which allows you to either Return to your Log In, or Reset your Password. On this page, please select Return to Log-In in order to avoid resetting your password each time.
If you are having trouble logging in, we suggest first to ensure that your Caps Lock is off. Though your user name is not case sensitive, your password is! If this doesn't work, and you're not certain of your password, we do recommend resetting it by selecting "Trouble Logging In" beneath the password field. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If that does not help, don't worry! Our Tech Support Specialists are available 24/7 to assist you with your online account. You can call us at 800-493-7562 for assistance. If you prefer to sit with a Representative, you may visit your nearest TD Store during lobby hours for assistance. For Store hours and locations, please visit http://bit.ly/TDStores.
We hope you find these tips helpful, Barbara and let us know if you have other questions! Have a great evening.
Kristen P, Mount Laurel
January 26, 2015 07:26:05 PM