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October 28, 2014 10:40:25 AM
In reply to luis, wilmington
Thanks for reaching us here on TD Helps, Luis. We're sorry for any issues that you are having with your online banking and we'll be happy to assist.
It sounds like it could be a browser issue. Please note that our website, at www.tdbank.com, is compatible with the newest versions of both Internet Explorer and Firefox. If you are not using the newest version of your browser right now, we recommend making this update. We would also suggest that you disable any plug-ins and restore your browser defaults, and clear your cache and cookies; sometimes it will fix any browser issues.
Feel free to contact our 24/7 Digital Banking Team at 800-493-7562 and after account verification, our Specialist can assist you and also troubleshoot this issue with you. You could always visit one of our convenient Stores during lobby hours as well. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope this is useful and let us know if you have any questions, Luis!
Elizabeth D, Mount Laurel
October 28, 2014 10:42:47 AM