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I need my ATM card sent to me by mail because I never received it and unable to come to a TD bank location
November 9, 2016 02:34:54 PM
In reply to Robert, Baltimore
Thanks for your question, Robert. We'd be glad to help.
You are able to request a debit card without visiting a TD Store. Our Specialists are available 24/7 at 888-751-9000 and they would be glad to request a debit card for you.
If you are enrolled in Online Banking, you are able to send a secure message. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you choose this method, be sure to confirm your current address.
In regard to your account information, please know that only accounts opened over the telephone are sent a welcome kit. We apologize as we are unable to provide your account information over the phone or via secure message at this time.
If you are enrolled in Online Banking, you are able to sign in to view your account number. Once you sign in from the full web page, your account information is immediately displayed.
You are also able to log in to the Mobile Banking App to view this information. To do so, please log in and select Accounts. You will then need to select the account that you'd like to view. By doing so, you will notice tabs at the top of this Mobile Banking page. Please select the Details tab followed by Show next to your account.
You are also able to view this information on the bottom of your checks, if you have them. Your account number is the second set of numbers displayed at the bottom of your check.
If you receive statements in the mail, your account number is also listed at the top of the page.
If you are not currently enrolled in online access, we recommend contacting the number mentioned above for assistance.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Robert. Have a good day.
Megan K, Mount Laurel
November 9, 2016 02:35:03 PM