Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Steve, NY, NY
November 24, 2014 05:16:03 PM
2 people recommended this |
In reply to Steve, NY, NY
Hi Steve, thanks for connecting with us through TD Helps. It sounds like you may be using our automated banking system and we'll be glad to help!
We've recently updated our automated Bank-by-Phone (IVR) system for your convenience. The first time you call the new system at 888-751-9000, it will prompt you to enter either your account number or your TD Bank VISA Debit Card number. After that, it will ask you to confirm the last 4 digits of your Social Security Number. After entering your SSN upon first use, the system will then ask you to create a unique 4 digit Phone Code to use for future access through the IVR system. This Phone Code will replace your old Bank-by-Phone PIN and is independent of the PIN# associated with your VISA Debit Card. Some tips to remember when creating this Phone Code:
- Create something unique that will be hard for others to guess
- Choose numbers that you can remember, but do not easily relate back to you (i.e. birthdates, addresses, phone numbers, etc.)
- You should not continue to use the last 4 digits of your SSN
- We recommend *not* using the same code as your Debit Card PIN Number to prevent unauthorized access
You can find some more information about our IVR system along with a chart of the menu options here: http://bit.ly/1kjSBmQ. If you have any questions about using the new system, please feel free to speak with a live Banking Specialist at 888-751-9000. We're available 24/7 to help with any concerns you may have and navigate you through it if necessary.
If you've setup your new Phone Code but are unable to remember it, please reach out to a Banking Specialist so that we can assist. Upon proper account authentication, a Specialist would be glad to help you reset your Phone Code. Or, you could stop by a TD Bank Store location and we can help you reset your Phone Code there. You can find the nearest TD Bank Store here: http://bit.ly/TDStores.
We hope this clears things up Steve. Please reach out to us again with any other concerns. Have a great day!
Megan K, Mount Laurel
November 24, 2014 05:17:07 PM
1 person recommended this