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When I use my card online it states the card number is invalid when its not, how can I fix this
June 7, 2016 11:43:18 AM
In reply to Jesse, Philadelphia
We're sorry to hear that you're having trouble with your card, Jesse. We'd be glad to help.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Keep in mind that if you're referring to your credit card rather than your debit card, we recommend sending a secure message, visiting any TD Store or calling a Credit Card Specialist 24/7 by dialing 888-561-8861.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Jesse, and have a good day.
Megan K, Mount Laurel
June 7, 2016 11:43:38 AM
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