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May 3, 2016 10:12:48 PM
In reply to candace, dover
Thanks for reaching out to us and sorry to hear about any issues you might be having with a purchase, Candace. We'll be glad to let you know what you can do to resolve this.
Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. With that being said, you are more than welcome to contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy to determine what the trouble may be and get your card back up and running. Additionally, you may visit any TD Bank Store for assistance with your card in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you prefer and you are enrolled for Online Banking, you may send us a Secure Message so that we can check on your card this way for you. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We look forward to speaking with you soon, Candace and hope this helps you make your purchase!
Shanika A, Mount Laurel
May 3, 2016 10:13:13 PM