Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
November 5, 2015 03:53:05 PM
In reply to W., Boston
Thanks for writing in to us today and great question!
The length of time your payment might take will depend on the method your tenant used to send you the funds. If you know what that was, feel free to write us back here or give us a call with the details at 888-751-9000, available 24/7, and we can shed some light on this for you.
If you're not sure, we would recommend that you get in touch with your tenant to clear this up. If they are unsure themselves, they can always reach out to us at the same number, or stop in to one of our Stores for assistance with their account. A listing of our nearby Stores can be found on this page: http://bit.ly/TDStores.
We hope this helps and have a great evening!
Kristen P, Mount Laurel
November 5, 2015 03:54:23 PM
In reply to Kristen, Mount Laurel
I believe he did a scheduled payment that was being mailed to my house, it was not electronic.
November 5, 2015 05:38:56 PM
In reply to Bill, Boston
Welcome back Bill!
We appreciate the additional information about this payment. Since you mentioned this is being mailed, we would assume that your tenant used our Bill Pay service to send this to you.
Within our Bill Pay system, payments can be scheduled and the Pay Date selected is the date on which the payment should arrive. In this case, since you mentioned that he sent you a screen shot, if this included the Pay Date, then the check should arrive to you on or near that date. In order to make sure that the payment arrives by the Pay Date, we are typically sending it out 3-4 business days in advance of this date. Please note that this might vary a bit depending on the timing of the mail.
Since this is only a general discussion, Bill, if you would like more specific information we suggest that your tenant reach out to us so we can take a look at their account. The number again that they can use is 800-493-7562 using Option 2, and we're available all the time, 24/7.
We hope this helps, Bill.
Please write us back if you think of anything else! Have a great night.
Kristen P, Mount Laurel
November 5, 2015 05:42:18 PM