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i did not realize i can use my reward points to make a payment for my td credit card. i misunderstood the terms and asked for a courtesty late fee reversal becuase i was misinfomed by td representatives. I do not see it posted yet.
June 19, 2017 11:08:44 AM
In reply to dorothy, brooklyn
We understand your concerns, Dorothy, and we'd be glad to help you confirm this information.
We apologize as TD Helps is considered an unsecured forum. Because of this, we are unable to review your account specifically for a fee reversal as we do not have access to your personal information/account.
To determine if a fee was reversed on your account, we recommend reaching out to a Credit Card Specialist directly. They are available 24/7 by dialing 888-561-8861.
If you're unable to call, feel free to send a secure message using online access. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
As always, you're able to review your account with a Specialist at any TD Store. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We hope to hear from you soon, Dorothy. Have a good day!
Megan K, Mount Laurel
June 19, 2017 11:09:00 AM