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November 10, 2015 11:13:15 AM
In reply to Aida, philadelphia
Hi Aida and thanks for coming to TD Helps with your question.
You'll be glad to know that we've begun issuing Visa Debit cards which include chip (EMV) technology. Currently, these are being sent to our Customers whose cards are expiring and we'll continue distributing these as cards expire.
While these are not available yet via instant-issue at our Stores, if you'd like to replace your card, feel free to get in touch with us. You can either give us a call 24/7 at 888-751-9000, or you can stop in to a Store and we'll be happy to place your request for you. If you'd like to stop in, a listing of our current Stores can be found here: http://bit.ly/TDStores. Via either method, your new card will arrive to you via mail in approximately 7-10 business days. These will arrive with instructions so you can familiarize yourself with this type of card as well as some FAQs for you. And for more details along with FAQs, please also visit: http://bit.ly/1Ex8IvZ.
Hope you have a great day, Aida and take care!
Sandy D, Mount Laurel
November 10, 2015 11:14:17 AM
Well, my husband just received his in the mail today, but I'm still waiting on mine. We have a joint checking/savings account and we each have our own debit card, so I don't understand why he got a new chip card, but I didn't. Strange.
November 10, 2015 01:40:55 PM
In reply to Johanna, Hampden
Thanks for reaching out to us here at TD Helps, Johanna. We'd be glad to help provide details.
Although you may have a joint account with your husband, if one of the debit cards is set to be expired, a new card with the chip technology will then be issued.
If you wish to obtain a new TD Debit Card that includes the chip technology, you can either give us a call 24/7 at 888-751-9000, or you can stop in to a Store and we'll be happy to place your request for you. If you'd like to stop in, a listing of our current Stores can be found here: http://bit.ly/TDStores.
We hope this was helpful information, Johanna. Please let us know if you have any other questions. Have a great day!
Yen D, Mount Laurel
November 10, 2015 01:43:28 PM
In reply to Yen, Mount Laurel
Neither one of our debit cards were set to expire until 2017, so 2 more years....so why did he receive one, but I did not???
November 10, 2015 04:12:44 PM
Thanks for coming back to TD Helps, Johanna. We're glad to hear you're excited for the new chip technology.
As mentioned above, if you would like to receive a new TD Debit Card that includes the new chip technology, please either give us a call 24/7 at 888-751-9000, or you can visit a Store and we'll be happy to place your request for you. For our current Store locations and hours, please check out here: http://bit.ly/TDStores.
Please also know as we would like to assist you directly, we do not have access to your personal information on this unsecured public forum.
Thanks again for joining us on TD Helps, and enjoy the rest of your afternoon.
Justin B, Mount Laurel
November 10, 2015 04:13:56 PM