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I have the old debit card without the new chip and I am eager to receive my new card. I was told they are automatically sent to replace your current card but I would like to know when.
November 9, 2015 06:07:57 PM
In reply to Zack, Bear
Good evening, Zack.
You'll be happy to know as of September, we've begun issuing Visa Debit cards which include chip (EMV) technology. These are being sent to our Customers whose cards are expiring right now, and we'll continue distributing these as cards expire.
While these are not available yet via instant-issue at our Stores, if you'd like to replace your card, feel free to get in touch with us. You can either give us a call 24/7 at 888-751-9000, or you can stop in to a Store and we'll be happy to place your request for you. If you'd like to stop in, a listing of our current Stores can be found here: http://bit.ly/TDStores. Via either method, your new card will arrive to you via mail in approximately 7-10 business days. These will arrive with instructions so you can familiarize yourself with this type of card as well as some FAQs for you. And for more details along with FAQs, please also visit: http://bit.ly/1Ex8IvZ.
We're always here to help, feel free to reach out to us if you have any further questions! Take care.
Customer Service Team, Mount Laurel
November 9, 2015 06:08:51 PM