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I deposited a check via your mobile app yesterday afternoon and expected it to be in my account today. It still is not showing up. It's showing up as being deposited but it remains under pending transactions
November 16, 2014 02:23:21 PM
In reply to Jesse, Harleysville
Hi Jesse, thanks for connecting with us today. At TD Helps, we're here to answer any deposit questions you may have.
If your deposit is made on a business day before 8pm then generally it will be made available the next business day. If your deposit is made after 8pm, or on any weekend or holiday, the next business day will be considered the 'deposit date' and the funds should be available on the business day following the 'deposit date'. For example, if you make a mobile deposit on a Saturday, the deposit date will be Monday, since that is typically the next business day; your funds would then generally be available on Tuesday. Please note: our $100 same-day availability does not apply to Mobile Deposits.
For more information about Funds Availability, please take a look at our TD Bank Mobile Deposit Addendum here: http://bit.ly/1ff8byL (Sections 6 and 7 refer to Deposit Availability) or our Personal Deposit Account Agreement here http://bit.ly/1kb17UQ (Pg. 39-42 for Funds Availability).
You can contact a Banking Specialist at 888-751-9000 for any questions about when your pending deposits would become available. We're available 24/7 to help you. You could also visit your local TD Bank Store found here: http://bit.ly/TDStores for any questions.
Hope this answers it Jesse, but feel free to reach out to us again if you have any other questions. Have a great day!
Katherine G, Mount Laurel
November 16, 2014 02:25:53 PM