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I lost my debit card and called to cancel it and have a new one shipped to me. However, I'm in London and am wondering how long will it take to have a new shipped to me internationally and if it is possible to expedite that process. Thanks!
February 28, 2015 11:58:04 AM
In reply to Rahani, London
Thanks for reaching out to TD Helps today, Rahani.
Based on the message we received that you have already contacted us and a new debit card is being mailed to you. If so, please feel free to reach out to us 24/7 via telephone and we can provide you with the tracking number (if it is available) after account verification. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
When calling from London or any other country outside the United States, please dial us direct at 1-856-751-9000 or call Collect with operator assistance from any land line phone by asking the Operator to dial 1-215-569-0518 (if you are able to gain access to a land line).
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com to request the same information. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If we can assist you again, please feel free to write to us anytime! We hope this helps and enjoy your weekend.
LiShu R, Mount Laurel
February 28, 2015 11:59:50 AM