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As someone who travels frequently, I have ran into many problems considering that I don't have the chip and pin on my debit card. In Europe I am sometimes able to use my card, but usually run into transaction problems because the cards wants to run as a debit. If I process it as a debit it is usually denied.
Katherine, New York
December 13, 2014 03:30:35 PM
4 people recommended this |
In reply to Katherine, New York
Welcome to TD Helps, Katherine. We understand your concerns and the importance of security for your debit card purchases.
Even though TD Bank does not offer EMV (Europay MasterCard and VISA) chip cards at this time, we will continue to assess our customers' needs. We are committed to providing financial solutions that meet those needs as they arise. Please stay tuned for updates!
The security of your account is of great importance to us and TD Bank offers multiple layers of security protection against fraud for its Customers. We have tools in place to monitor debit and credit cards for suspicious activity. We monitor cards for unusual activity 24 hours a day/7 days a week and will reach out to you if we suspect any fraud. For additional safety, we encourage you to visit http://bit.ly/1npPddy for tips to protect your accounts as well as some great information on how to protect yourself against fraud.
If you will be traveling, for the most effective use of your card we recommend contacting TD Bank prior to your trip to provide your travel dates and destinations. If you plan to travel while in another country using subways, buses, through toll booths, etc. try to purchase your tickets in advance. We also suggest bringing local currency just in case it is needed. And if your card is not accepted and you do not have local currency, we advise that you find an attendant who can help direct you toward an acceptable payment method. Please also see http://bit.ly/1ltwDDc for some of our international travel tips.
If you still have any additional questions or concerns, you may feel free to reach out to our Banking Specialists 24/7 at 888-751-9000 or visit your local TD Bank store. To find out TD store locations near you, please visit, http://bit.ly/TDStores.
We hope the information provided helps you, Katherine. Let us know if you have any further questions. Have a great weekend!
LiShu R, Mount Laurel
December 13, 2014 03:31:33 PM