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today I got a call from Western stating that they had not received by check the computer said it was dated the 16th yet when I called back they said it arrived today
nancy, washington township
October 31, 2014 06:15:03 AM
In reply to nancy, washington township
Thank you for joining us here at TD Helps, Nancy. You came to the right place for information.
Generally speaking, when scheduling a bill payment via TD Bank website, payments you make are delivered in one of two ways:
By electronic transmission: These Billers receive your payments through secure electronic transmission.
By laser draft (paper check): These Billers receive a check that is drawn on your account. A check is created by Bill Pay and then mailed to the Biller’s mailing address. Just like checks you write yourself, money will be withdrawn from your account when the check is cashed by the Biller.
When you open the payment calendar, you will see available Pay Dates in blue. In most cases, if your first available Pay Date is the next business day, the payment will be sent electronically. In most cases, if the earliest available payment date is not the next business day, a Laser Draft will be issued to the Biller.
Please note; the pay date is the day your payment should be received, so you can choose a pay date that is the same as the due date on your bill. You can also select an earlier date if you wish. We also like to invite you to take a look at our Bill Pay FAQs by clicking here: http://bit.ly/1gWIrp7.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call 800-493-7562, 24/7 to speak with one of our Digital Banking Specialists. After account verification they'd be more than happy to review your bill pay with you. Additionally, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call and speak with our Digital Banking Specialists at the numbers listed above. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Thanks again for writing to TD Helps, Nancy. Let us know if you have any other questions and have a wonderful weekend.
Colleen B, Mount Laurel
October 31, 2014 10:06:41 AM