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it onscreen and I am asked for the 4-digit SSN. The only number on the back of the card that I can see is 3 digits long. What todo Whenever I try to log in to our TD Bank account, I get error messages that my user name or password are not correct. Log-in works a few times and then it ceases to work. Now I tried to reset it onscreen and I am asked for the 4-digit SSN. The only number on the back of the card that I can see is 3 digits long. What to do?
Liane, Bad Hönningen
September 28, 2016 07:25:20 AM
In reply to Liane, Bad Hönningen
We're sorry to hear that you're having trouble, Liane.
To best assist you in regaining access to your online account, we recommend contacting us directly. You are able to reach out to our Banking Specialists from overseas by dialing 856-751-9000 or 215-569-0518 collect from a land line telephone. Our Specialists are available 24/7 to assist you.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Liane. Have a good day.
Megan K, Mount Laurel
September 28, 2016 07:25:32 AM