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I have read, here, that my Debit/Credit card purchases are protected and, I assume, that means I may file claims about purchases with which I am having problems. That said, I don't seem to be able to find where on the site the guidelines and "how to's" of the claims process might be. Can someone direct me, please? Thanks.
Cam, New York
March 23, 2015 04:21:03 PM
In reply to Cam, New York
Welcome to TD Helps, Cam. We'll be sure to point you in the right direction.
If you are have unauthorized purchases on your account or if you have concerns about a specific transaction, we ask that you contact us directly for assistance. You are able to do so 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at our Store hours and locations please visit http://bit.ly/TDStores. Once speaking with our Representatives, they will be happy to review your account with you and discuss the next steps with you including the dispute process.
You may also send us a secure message via Online Banking. To send a secure message, you must first be enrolled in Online Banking. If you're not currently enrolled and would like to take advantage of this free service you may click here: http://bit.ly/1lU2qfY. Please have your account number, ATM/Debit Card number and Social Security Number available to complete the enrollment. The page will provide you with step-by-step instructions on how to complete the process. If you have any questions please call us by using the number listed above. Once you are enrolled, you can then send us a secure message by clicking on the "Customer Service" tab, and using the "Send a Message" link.
If you do decide to send a secure message, please include the dates and amounts of the transactions you'd like to dispute and your reasoning to do so.
If you have concerns about transactions on your TD Credit Card, we ask that you contact our Credit Card Department 24/7 by dialing 888-561-8861 for assistance.
We hope this helps, Cam and have a good day.
Megan K, Mount Laurel
March 23, 2015 04:23:39 PM