Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
September 14, 2014 10:40:05 PM
In reply to Phyllis, Manchester
Hi Phyllis, we appreciate you coming to TD Helps with your inquiry and would be happy to guide you in the right direction.
If you are able to log in to your Online Banking account, please click on the "Customer Service" tab and then under "Self Service" select the "Change password" option.
If you are unable to log in, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password. Select the account type and input your User Name. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed or if this is pertaining to BusinessDirect, not to worry! You can call us directly at 800-493-7562. Our Digital Banking Specialists are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. Also, you can visit us at any local TD Bank Store, during lobby hours.
If you are attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by calling Customer Service 24/7 at 888-751-9000. You can also change it by visiting your local TD Bank. For hours and locations near you, please take a look here:http://bit.ly/TDStores. Or if you prefer, you can send a secure message through your Online Banking account by clicking on the "Customer Service" tab and under "Message Center" please click on the "Send Message" option.
For additional support on other online banking platforms, such as, TD Credit Card, Mortgage Documents, etc. please contact us at 888-751-9000, available 24/7.
We hope this helps. Have a wonderful night and let us know if you have any other questions.
Yen D, Mount Laurel
September 14, 2014 10:49:10 PM