Small Business Banking
Private Client Group
Personal Financial Services
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Kristen, Mounrt Laurel
April 30, 2015 03:24:19 PM
In reply to Kristen, Mounrt Laurel
Thanks for reaching us on TD Helps today, Kristen. We'd be happy to help.
To get a merchant release, the vendor you're dealing with may send their letter to us via fax.
To be sure you have the correct instructions, please note that the pending charge must still be active on your account and not have been collected by the company. We'll be able to release these items and return the funds to your available balance when we receive their fax.
They'll need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
- On the Company's Letterhead they should include:
- Your name
- Date of authorization
- Your full debit card number
- The exact amount debited, or separate amounts if there are multiple authorizations
- A brief statement from a representative expressing that they authorize the hold to be released
- Their signature
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process or to make sure the charge can still be released, we'd recommend contacting one of our Banking Specialists at 888-751-9000, who are available 24/7 to assist you. If the merchant is still experiencing any difficulty, we also recommend reaching us to determine if an alternate fax number is available at that time.
We hope this helps, Kristen and have a good afternoon.
Megan K, Mount Laurel
April 30, 2015 03:25:01 PM