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May 3, 2015 10:44:14 AM
1 person recommended this |
In reply to Roland, Lakeland
We appreciate you stopping by TD Helps this morning, Roland! We hope we can provide you with a few options to access your funds while in California.
First, we'd like to let you know that you are more than welcome to make purchases in California and worldwide using your TD Bank Visa Debit card with any merchant that accepts Visa.
With respect to ATM withdrawals, although TD Bank Stores are currently located on the East Coast and we do not have any partner banks in the California area, please keep in mind that you'll also be able to make ATM withdrawals using your TD Bank Visa Debit Card or TD ATM Card even if you're not near a TD ATM. Our debit cards can be used at any ATM which uses the Visa or NYCE networks, and ATM-only cards can also be used on the NYCE network. Search for these logos on a local ATM to make your withdrawal.
Please keep in mind that when using an ATM not owned by TD Bank, fees may apply and we encourage you to review our current fee schedule listed here: http://bit.ly/1cTejgt.
We understand that you may be inquiring about this in order to avoid ATM fees. Please note that many major retailers and grocery chains will allow you to get cash at the register without a fee. If you're using a Visa Debit card, when making your purchase please look for a cash-back option at the time you're swiping your card to avoid paying ATM fees for cash. We also recommend reviewing your available balance prior to your withdrawal; this option is always free by logging into your TD Bank online account at http://bit.ly/1eaISlq, or by using our Automated Banking or speaking with a Representative at 888-751-9000. If you're not yet enrolled for online banking and would like to be, please begin here: http://bit.ly/1lU2qfY and be sure to have your account number, debit card number, Social Security number and email address nearby.
TD Bank does offer several account options which rebate your non-TD ATM fees. To see if you will be affected by ATM fees, please check out this link for further details: http://bit.ly/1rYwGdO and the chart at this page: http://bit.ly/1cTejgt. For transactions conducted at non-TD ATMs, the institution that owns the terminal (or the network) may assess a fee at the time of your transaction, including for balance inquiries. In certain instances and depending on your account type, we will reimburse you for these fees and non-TD ATM fees. To find your account type you can review your account via your Online Banking as mentioned above. Or if you'd like, feel free to contact a Customer Service Representative directly at the number listed above, 24/7. We can review your account type and provide any additional suggestions tailored to your accounts to avoid ATM fees.
Please keep in mind, if you're visiting California on a temporary basis and don't have a nearby address listed on your account, we recommend placing a travel notification. This helps us recognize unauthorized transactions on your account and card, and can prevent your card from becoming blocked. Please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues.
If you haven't already done so, the easiest way to set a travel notification is to send us a Secure Message from your TD Bank Online Banking account, using the login link provided above. You can then send us a message by clicking on the Customer Service tab, then using the Send a Message link. Please include your exact travel dates, destinations and any connecting flight information if applicable. Or, feel free to contact a Representative directly at the number listed above, and we're available 24/7 to assist you.
We hope we've assisted you today, Roland! Feel free to reply on TD Helps with other questions and take care.
Kristen P, Mount Laurel
May 3, 2015 10:45:47 AM