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January 19, 2018 09:25:37 AM
In reply to Pamela, Bklyn
We appreciate you coming to TD Helps for assistance today, Pamela.
This is a fantastic question.
Currently, TD Bank's Personal Online Banking feature does not offer the ability to view deposits that may have been made; however, you're more than welcome to connect with us directly, and we'll be happy to have a copy delivered to you.
You have a couple different options to choose from when looking to obtain a deposit copy. First, you may visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. By doing so, they may be able to print you a copy on the spot so that you may leave with a copy in your hand that same day. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to visit a TD Store location, we completely understand, and would then like to recommend that you either connect with one of our Banking Specialist over the phone, or send us a secure message. Banking Specialists can be reached by simply dialing 1-888-751-9000, 24 hours a day, 7 days a week. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
Should you decide to make your copy request over the phone, or by secure message, your copies will be mailed to the address we have on record for your account, typically within 7-10 business days. Additionally, please also know that when requesting deposit copies, a fee may be assessed, and we welcome you to check out our Fee Schedule here: https://go.td.com/2lbbfGg to learn more.
We sincerely hope you found this information helpful, Pamela, and we look forward to hearing from you soon.
Enjoy your weekend!
Brittany M, Mount Laurel
January 19, 2018 09:26:17 AM