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My sons check was not deposited to our account
June 29, 2017 12:06:56 PM
In reply to Candace, Vicksburg
We're sorry to hear that your son has not yet received his direct deposit, Candace, and we'll be happy to help.
If your son was expecting to have already received his deposit, and it still has not been credited, you're more than welcome to reach out to a Banking Specialist for further assistance. Please note that, at this time, we are only able to speak with a legal signer on an account. If you are not a signer on his account, we ask that your son call us directly so that we may further assist him. You may reach us, 24/7, at 888-751-9000.
After account verification, our Banking Specialist can contact our ACH Department for more information on your son's direct deposit. Please keep in mind, our ACH Department is open Monday – Friday between 8:30 AM – 5:00 PM. Your son may also visit us at any nearby TD Bank Store to have one of our Representatives assist, during lobby hours. Please see: http://go.td.com/1f9DSJR to find your nearest location.
In addition to calling and visiting a Store location, he also has the option of sending a secure message from his Online Banking. To send a secure message, he may log into his TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once he's successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If he has downloaded our mobile banking app for his smartphone, he may also use this method to send a secure message. From his Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. Generally, we respond within 24 hours after he has sent a message.
We hope this helps, Candace, and have a great day!
Customer Service Team, Mount Laurel
June 29, 2017 12:07:25 PM