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July 30, 2015 11:03:18 AM
In reply to Yanett, Venezuela
We're sorry to hear that you've lost your card, Yanett. We'd be happy to help with the next steps.
If you have not done so already, we recommend contacting us right away to close your debit card, for your account security. Domestically, you can contact us from anywhere in the U.S. 24/7 at 888-751-9000. Seeing that you are writing to us from Venezuela, you can contact us from overseas as well. Our Customer Service Representatives are available 24/7 at 856-751-9000 or calling us collect with an operator's assistance from a land line phone by asking the operator to dial 215-569-0518 to assist with closing your card.
Another option would be to send us a secure message via your Online Banking. Once you're logged in to www.tdbank.com, please click on the "Customer Service" tab and then select "Send a Message" located under the "Message Center" section.
If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 by using the number mentioned above.
After account verification, a Specialist would also be able to submit a request to have a card mailed to the address we have on file for you. Please keep in mind that depending on your Postal Office, your new card will arrive within 7-10 business days. Additionally, your Representative would be happy to review your account with you to make sure that no unauthorized activity has occurred.
We hope this helps, Yanett, and have a good day.
Justin B, Mount Laurel
July 30, 2015 11:04:27 AM