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I recently ordered a phone case online but did not realize I did not have enough on my debit card to cover the charge. I have moved the funds over to the card to pay but the apple store said in the email that they will request authorization again until the bank approves it. Thanks!
January 21, 2015 02:43:30 PM
In reply to Megan, Oakland
Thanks for getting in touch with us, Megan!
We'd like to let you know that if a purchase you made with a merchant was originally declined, they must submit the authorization to us again in order to complete the order. We apologize as TD Bank cannot put an authorization through on your or the merchant's behalf.
We'd recommend checking with the Apple directly to see if they'll submit your purchase again for you. If not, you'll want to go through the steps of placing the order and entering your information another time in order to complete it.
You are more than welcome to give us a call 24/7 at 888-751-9000, and we'll be able to tell you more about any attempts to authorize your card, or stop in at any TD Bank Store here: http://bit.ly/TDStores for assistance.
We hope this will help, Megan! All the best and have a great afternoon.
Kristen P, Mount Laurel
January 21, 2015 02:44:34 PM