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ACCOUNT XXXX, NO ONE TOLD ME VERBALLY/IN WRITING...THERE IS A MAINTAINANCE FEE $25...TD/YOU CHARGED ME $25 ON 12/22....IF MY MONTHLY CYCLE IS 12/1 TO 12/31/17...YOU WON'T CHARGE ME...IT IS NOT MY FAULT...PLEASE CREDIT $25...I AM SENIOR @81 AGE...PLEASE
January 9, 2018 07:35:46 AM
In reply to WILLIAM, BROOKLYN
Good morning, William.
We appreciate you bringing your concerns to TD Helps today. Based on the information you have provided, it sounds as though you may have a Premier Checking account with TD Bank, and if this is the case, we'll be happy to go over this account type in further detail.
TD Bank's Premier Checking account comes with some great features and benefits, including the ability to earn interest, no ATM fees, free money orders and official checks, and much more. It's important to note that, with this account type, a minimum daily balance of $2,500.00 needs to be met. If, at any time, the account was to fall below that balance, a maintenance fee of $25.00 may be assessed at the end of the statement period.
If you'd like to learn more about the features and benefits that come with a Premier Checking account, we invite you to check out the link here: https://go.td.com/2oXFZuD. You're also welcome to check out our Personal Deposit Account Agreement here: https://go.td.com/2nf0JAI for more information on Maintenance Fees, or you may refer to the copy of this agreement you would have received upon opening your account.
While we'd like to review your account to determine if you may be eligible for a refund, we are unfortunately unable to access your information via TD Helps, and we'd like to recommend that you connect with us directly. For your convenience, our Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. You would also have the option of visiting a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a TD Store location, we understand, and would like to recommend that you then send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We hope this helps to clear up any confusion, William, and please don't hesitate to connect with us if you have any additional questions or concerns.
Take care, and enjoy the start to your Tuesday.
Brittany M, Mount Laurel
January 9, 2018 07:36:13 AM