Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
why am I getting a gateway error when I know I have money in my accout
November 2, 2017 10:59:48 AM
In reply to Tanya, Bethlehem
Hi Tanya. Thanks for reaching out to us today.
The error you've described may be a server error, rather than an error with processing your payment. It could also mean that something provided does not match what we have on file. We'd like to review your account and look for any recently declined transactions to determine why this has occurred.
As TD Helps is considered an unsecure forum, we do not have access to specific account or debit card information to assist directly, but please give us a call 24/7 at 888-751-9000 or stop in to see us at a local TD Bank Store. To find one near you, please click here: https://go.td.com/1nq31dc. You can also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope to hear from you soon so that we may resolve this for you. Take care, Tanya.
Candice A, Mount Laurel
November 2, 2017 11:00:19 AM