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October 29, 2014 02:05:04 PM
In reply to Shawn, Brooklyn
Thank you for joining us on TD Helps, Shawn.
We understand your concern however as this is pertaining to your account specifically, we would need to review this with you. Please know that we'd like to assist you directly however we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, feel free to call us 24/7 at 888-751-9000 to speak with one of our Banking Specialists. After account verification, they would be more than happy to review your account and address your concerns. You may also visit a TD Store in your area for assistance during lobby hours. For hours and locations of Stores near you please visit http://bit.ly/TDStores.
Similarly, if you prefer and you are enrolled for Online Banking, you may also send us a Secure Message so that we can review your account further. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center."
Thank you for writing in today, Shawn and have a good afternoon.
Colleen B, Mount Laurel
October 29, 2014 02:32:10 PM