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We can't accept the date because TD Bank Bill Pay needs more time to process the payment and send it to your biller. Please enter a date that is on or after 1/6/2015.
Michele, Garden City
January 1, 2015 06:04:21 PM
1 person recommended this |
In reply to Michele, Garden City
Thanks for writing in and sorry to hear you've encountered some difficulties with Bill Pay, Michele. We apologize for the confusion and we'll be glad to explain.
Bill Payments made through TD Bank Bill Pay can be issued electronically, or as a draft check, and actual processing is determined by the Biller. Bills paid electronically can be paid as soon as the next business day and will give you the option to choose the next business day on the calendar, while payments sent in check form will usually need several days for processing and mailing.
When you are making a bill payment through TD Bank Online Banking, the date you select is the delivery date of your payment. In the case of an electronic funds transfer, the funds are transferred to your Biller on that date. If we're not able to transfer the payment electronically, the date you select is the date the check should be delivered. By default all weekends and holidays will not be available for selection of delivery. Typically, 3-4 business days are needed for a check payment as the item will be issued and mailed for delivery by the pay date you select.
To ensure your payments are received on time, we recommend scheduling your payments to allow enough time for processing before the due date.
We'd be happy to answer any additional questions you might have. To review your Bill Payments in further detail, please call a Tech Support Specialist directly at 800-493-7562, or feel free to stop by at any nearby TD Bank Store. A listing of our store locations can be found at: http://bit.ly/TDStores.
We hope this clarifies your question, Michele and please let us know how else we can help. Have a terrific New Year.
Kristen P, Mount Laurel
January 1, 2015 06:05:40 PM
I am getting the same message and this is happening recently. I received the reply that the Billing company is not accepting the electronic transfer. The billing company was Home Depot. I even sent the screenshots of my previous paymenyts that was paid next day to Home Depot.
April 27, 2015 03:53:28 PM
1 person recommended this
In reply to Utpal, Philadelphia
Thanks for joining us, Utpal!
As you mentioned that the payment you made to Home Depot wasn't completed, we would need to review this in further detail with you. Please understand that even though we would like to help you directly here, because TD Helps is considered an unsecured forum, we do not have access to your personal account information.
To better assist you, feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. If your payment to Home Depot was made using TD Bank Bill Pay, please reach one of our Tech Support Specialists instead at 800-493-7562, 24/7 using Option 3. After account verification we'd be more than happy to review this payment with you. Additionally, you may visit any TD Bank Store to check on this in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you are enrolled in Online Banking, you can also send us a Secure Message so that we can review your account further. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this will help and let us know about any questions, Utpal! Have a great afternoon.
Kristen P, Mount Laurel
April 27, 2015 03:54:44 PM