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April 24, 2015 07:46:54 AM
In reply to Latoya, Brooklyn
Thank you for joining us here at TD Helps, Latoya. We're more than happy to help you log back in to your Online Banking account.
Please know that multiple failed attempts (including Password and answer to Security Question) can block your online banking access (including Mobile App) temporarily. However, this will not block your account. You may still obtain your account information through our Bank-by-Phone (IVR) system.
To best assist you with your Mobile App, we ask you please contact one of our dedicated Specialists 24/7 at 888-751-9000 who can unlock your online banking access after account verification. If you are a TD Bank BusinessDirect user and currently viewing your account(s) from here: http://bit.ly/1rvBmq8, please feel free to contact us 24/7 at 800-493-7562, option 2 for immediate assistance. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you prefer speaking with us in person; you are always welcome to visit your local TD Bank Store during lobby hours for additional assistance with online banking or any other banking inquiries. Please visit http://bit.ly/TDStores to find a location near you.
Please reach out to us again though if you have any further questions. Have a great weekend!
LiShu R, Mount Laurel
April 24, 2015 07:48:58 AM