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I always pay by the end of the month, but now am charged a late fee because it was not payed on the XXXX. I do not wish to have account statements sent by mail. I want them sent to my email address. Why is this not happening?
December 28, 2017 11:50:09 AM
In reply to Richard, Bristol
Happy Thursday, Richard, and welcome to TD Helps.
We sincerely apologize that you're having so much trouble receiving statements for your credit card. While we're always happy to help with any questions or concerns, please understand that TD Helps is not currently considered a secure forum of contact, and because of this, we are unfortunately unable to access your account or personal information to determine what may be causing this error to occur.
So that we may better assist you, we'd like to recommend that you connect with us directly. For your convenience, our Credit Card Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 888-561-8861.
If you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, for assistance. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We apologize again for any inconvenience, Richard, but we look forward to hearing from you soon.
Brittany M, Mount Laurel
December 28, 2017 11:51:00 AM