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Whenever I try to make an online purchase, I get a message that my card number is invalid.
Janet, Pompano Beach
February 3, 2018 11:14:04 AM
In reply to Janet, Pompano Beach
We're so sorry to hear that you're having trouble with your business debit card, Janet, but we appreciate you coming to TD Helps for assistance today.
We'll be more than happy to help.
When using your debit card, business or personal, there a couple different scenarios that may cause your card to be declined.
As you mentioned that just your online purchases have been declining, we'd like to take a moment to mention that this often occurs due to an incorrect CVV number having been entered. Your CVV number can be found on the back of your card, and is always a total of 3 numbers. If you continue to experience trouble making purchases, we'd like to recommend ensuring that the numbers being entered match the numbers on the back of your card.
Another common error that occurs when making online purchases is an incorrect address having been mistakenly entered, and in most instances, this occurs after a recent address change.
If you have been entering the correct CVV code for your card, as well as the correct address, and are still having trouble, we sincerely apologize for any inconvenience, and so that we may review your card with you directly, we'd like to ask that you connect with one of our Specialist for further assistance. You have a couple different ways in which you may connect with us, and we invite you to use the method that is most convenient for you.
You're first welcome to call and speak with one of our Banking Specialist, 24 hours a day, 7 days a week, by simply dialing 1-888-751-9000. If you'd' prefer, you may also speak with a Customer Service Representative at your nearest Store location. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit, that's okay, as you may always send us a secure message.
If you currently access your business accounts through Personal Online Banking, to send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
If you access your business accounts using BusinessDirect, feel free to follow the same instructions above after signing in here: https://go.td.com/1rvBmq8.
We sincerely hope this information helps, Janet, and that you have an amazing weekend.
Brittany M, Mount Laurel
February 3, 2018 11:15:17 AM