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March 5, 2015 12:26:11 PM
In reply to Carla, Albany
Thanks for joining us with your question, Carla.
We'd like to take this opportunity to let you know that there may be times when a security question is not asked. After some time of logging in the same device, it is likely that you may not be required to answer a security question; however, please understand security questions are also asked randomly.
Feel free to check out http://bit.ly/1pxZPLh for some Security Frequently Asked Questions which include some great tips on protecting your accounts and yourself.
We hope you found that this shed some light on your question and have a nice day!
LiShu R, Mount Laurel
March 5, 2015 12:27:04 PM