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3 of my cancelled checks that are supposed to be on my current checking statement are not on there. The bank can see them but they do not appear on my statement. the check numbers are 3149,3150 and 3155.
John, Melbourne, FL
March 23, 2016 08:00:17 AM
In reply to John, Melbourne, FL
Hi John and it's nice to have you come to TD Helps with your question.
As this is pertaining to your specific account, we would need to review this further with you. We would like to assist you directly; however, we do not have access to your personal information since this is considered an unsecured forum. Feel free to call 888-751-9000, available 24/7, to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you. If the copy of these items are available, we'll be happy to mail it to your address on file. Also, you may visit any TD Bank Store so that this may be reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Additionally, if you are enrolled for Online Banking, you may send a Secure Message using www.tdbank.com. To send a Secure Message you must first logon to your TD Bank Online Profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a Secure Message.
We'd also like to let you know that in some cases financial institutions may process payments received by paper check and convert them into an electronic payment for processing. As a result, no check images are provided to TD Bank. If this is the case, you may contact the merchant who processed your check for an image of it (as they generally maintain a copy of the check for a certain period of time).
Hope this helps and have a nice day.
Sandy D, Mount Laurel
March 23, 2016 08:01:14 AM